Help Center1. What should I do if I forget my registered email or password? How do I reset my password?
You can log in using your User ID. If you need to reset your password, click the "Reset Password" link on the login page and follow the instructions.
Helpful Guides:
- [Desktop] Change Email Guide
- [Desktop] Change Password Guide
- [Desktop] Change PIN Guide
- [Desktop] Forgot Password Guide
- [Desktop] Forgot PIN Guide
2. Does my account have security measures, such as setting a security password or two-factor authentication?
At the moment, there is no two-factor authentication. However, additional security features may be introduced in the future. Please stay tuned for updates.
3. Can I use the same account on multiple devices?
Yes, you can use the same account on multiple devices. There are no restrictions on the number of devices you can log in with.
4. Can I share my account with others?
We strongly advise against sharing your account with others. Doing so may compromise the security and privacy of your personal information. Please ensure that only you have access to your account.
5. Can I change the email address linked to my account?
Yes, you can change your registered email address after logging into your account.
6. Can I change my username or User ID?
No, once a username or User ID has been created, it cannot be changed. However, you may contact our Support Team for further assistance. Please note that username changes are considered on a case-by-case basis.
7. What should I do if I suspect unauthorized access to my account?
If you believe your account has been accessed without your permission, please change your password immediately and contact our Support Team for further assistance.
8. What should I do if I lose access to both my email and password?
If you have lost access to both your email and password, please contact our Support Team and provide any verification details to help recover your account.
9. Can I recover a deleted account?
No, once your account has been permanently deleted, it cannot be recovered. Please consider this action carefully before proceeding.
10. What happens if I violate the Terms of Service? Will my account be banned?
Yes, serious or repeated violations of the Terms of Service may result in temporary suspension or permanent banning of your account. Please review the Terms carefully to ensure compliance.
11. Can I delete my account permanently?
Yes, you can request permanent account deletion by contacting our Support Team. Please note that this action is irreversible and all associated data will be permanently removed.