Help Center1. Are there any fees charged for withdrawals, and what is the rate of the fee?
No withdrawal fees are charged by InfineXGame.
However, your wallet provider or exchange may charge a network or transaction fee. Please check with your respective wallet platform for more details.
2. Which wallets or networks are supported for withdrawals?
Currently, withdrawals are processed via Binance Smart Chain (BSC - BEP20) and Tron (TRC20). Please ensure your receiving wallet supports the selected network to avoid failed transactions or potential asset loss.
3. Are there minimum and maximum withdrawal limits?
The minimum withdrawal amount is 10 USDT. Daily Maximum withdrawal limits may vary depending on your contribution in Campaigns.
4. How long does it usually take for withdrawals to be credited?
Withdrawals are processed within 0 to 72 hours after the daily cut-off time at 00:00 (GMT+9).
5. Are withdrawals processed during weekends or holidays?
Yes, withdrawals are processed daily, including weekends and public holidays, based on the 00:00 (GMT+9) cut-off schedule.
6. Will I receive a notification after a successful withdrawal?
You may receive a notification depending on the configuration of your receiving wallet or exchange platform.
7. Can I make multiple withdrawal requests in one day?
Multiple withdrawal requests may be allowed; however, they are subject to review and the daily withdrawal limits based on your contribution history.
8. Can I cancel a submitted withdrawal request?
You may contact our Support team to request a cancellation. Please note that all withdrawal cancellations are reviewed on a case-by-case basis.
9. Can I change the withdrawal address after submitting a request?
For security reasons, the withdrawal address cannot be changed once a request has been submitted. Please double-check your wallet address before confirming your withdrawal.
10. What happens if I entered the wrong wallet address?
Withdrawals to incorrect or invalid wallet addresses cannot be reversed. Please always double-check your wallet address before confirming a withdrawal. If funds are sent to an incorrect address, recovery may not be possible. Our Support team will do their best to assist, but we cannot guarantee the retrieval of lost assets.
11. What should I do if I haven’t received my withdrawal after 72 hours?
If your withdrawal has not been credited within 72 hours after the cut-off time, please contact our Support team with your transaction details for further assistance.