<p style="text-align: justify;">If you have forgotten your PIN, don’t worry. Follow these simple steps to reset it:</p>
<table border="1" style="border-collapse: collapse; width: 109.354%; height: 4357.56px; border-width: 1px;"><colgroup><col style="width: 49.9747%;"><col style="width: 49.9747%;"></colgroup>
<tbody>
<tr style="height: 143.467px;">
<td colspan="2" style="height: 143.467px; text-align: justify;">
<h2><strong><span style="text-decoration: underline;">Step 1</span></strong></h2>
<ul>
<li style="text-align: justify;">After logging in to your account, click your profile picture at the top right corner of the screen, as shown in the red highlighted box.</li>
</ul>
</td>
</tr>
<tr style="height: 577.09px;">
<td colspan="2" style="text-align: justify; height: 577.09px;">
<h2><strong><span style="text-decoration: underline;"><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/43ea928bf3-c5e2dff3bead7a58de0e.png"><br></span></strong></h2>
</td>
</tr>
<tr style="height: 117.969px;">
<td colspan="2" style="height: 117.969px; text-align: justify;">
<h2><strong><span style="text-decoration: underline;">Step 2</span></strong></h2>
<ul>
<li style="text-align: justify;">Click the “Support” button, as shown in the red highlighted box.</li>
</ul>
</td>
</tr>
<tr style="height: 577.09px;">
<td colspan="2" style="text-align: justify; height: 577.09px;">
<h2><strong><span style="text-decoration: underline;"><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/5b8183bcba-89be9f97a3f0daa330a0.png"><br></span></strong></h2>
</td>
</tr>
<tr style="height: 117.969px;">
<td colspan="2" style="height: 117.969px;">
<h2><strong><span style="text-decoration: underline;">Step 3</span></strong></h2>
<ul>
<li style="text-align: justify;">Click the “LiveChat” button, as shown in the red highlighted box.</li>
</ul>
</td>
</tr>
<tr style="height: 577.09px;">
<td colspan="2" style="height: 577.09px;">
<h2><strong><span style="text-decoration: underline;"><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/b97c40897c-8e81cca8330205c93bb7.png"><br></span></strong></h2>
</td>
</tr>
<tr style="height: 117.969px;">
<td colspan="2" style="height: 117.969px;">
<h2><strong><span style="text-decoration: underline;">Step 4</span></strong></h2>
<ul>
<li style="text-align: justify;">Click the “Chat Now” button, as shown in the red highlighted box.</li>
</ul>
</td>
</tr>
<tr style="height: 577.09px;">
<td colspan="2" style="height: 577.09px;">
<h2><strong><span style="text-decoration: underline;"><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/0af450d4b6-001915ff6489e8d03e8b.png"><br></span></strong></h2>
</td>
</tr>
<tr style="height: 143.467px;">
<td colspan="2" style="height: 143.467px;">
<h2><strong><span style="text-decoration: underline;">Step 5</span></strong></h2>
<ul>
<li style="text-align: justify;">Click the "Forgot PIN" button or type "Forgot PIN" in the chat field as shown in the red highlighted box to begin the Reset PIN procedures with the bot.</li>
</ul>
</td>
</tr>
<tr style="height: 577.09px;">
<td colspan="2" style="height: 577.09px;">
<h2><strong><span style="text-decoration: underline;"><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/40865dc78c-cfc5954aca22882883fe.png"><br></span></strong></h2>
</td>
</tr>
<tr style="height: 143.467px;">
<td colspan="2" style="height: 143.467px;">
<h2><strong><span style="text-decoration: underline;">Step 6</span></strong></h2>
<ul>
<li style="text-align: justify;">Type in the verification code sent to your email, as shown in the red highlighted box, to proceed.</li>
</ul>
</td>
</tr>
<tr style="height: 577.09px;">
<td colspan="2" style="height: 577.09px;">
<h2><strong><span style="text-decoration: underline;"><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/eeb7349b15-64ee42839a86a52c92b6.png"><br></span></strong></h2>
</td>
</tr>
<tr style="height: 35.229px;">
<td colspan="2" style="height: 35.229px;">
<h2><strong><span style="text-decoration: underline;">Step 7</span></strong></h2>
<ul>
<li style="text-align: justify;">A new PIN will be sent to your email address, completing the PIN reset procedure. Please remember to change the PIN once you receive the randomly generated PIN.</li>
</ul>
</td>
</tr>
<tr style="height: 75.4785px;">
<td colspan="2" style="height: 75.4785px;">
<h2><strong><span style="text-decoration: underline;"><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/80425a57f9-850138a5406f54810fa9.png"><br></span></strong></h2>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<p><a href="https://helpdesk.infinexgame.com/english-faq-and-user-guide/" target="_self">* Click here to go back to Table of Contents.</a></p>

If you have forgotten your PIN, don’t worry. Follow these simple steps to reset it:


STEP 1

 * After logging in to your account, click your profile picture at the top right corner of the screen, as shown in the red highlighted box.






STEP 2

 * Click the “Support” button, as shown in the red highlighted box.






STEP 3

 * Click the “LiveChat” button, as shown in the red highlighted box.






STEP 4

 * Click the “Chat Now” button, as shown in the red highlighted box.






STEP 5

 * Click the "Forgot PIN" button or type "Forgot PIN" in the chat field as shown in the red highlighted box to begin the Reset PIN procedures with the bot.






STEP 6

 * Type in the verification code sent to your email, as shown in the red highlighted box, to proceed.






STEP 7

 * A new PIN will be sent to your email address, completing the PIN reset procedure. Please remember to change the PIN once you receive the randomly generated PIN.





 



[User Guide - Desktop] Forgot PIN

[FAQ] Common Questions

[FAQ] Registration

[FAQ] Account

[FAQ] Deposit

[FAQ] Withdrawal

[FAQ] Dividend/Rewards Payout

[FAQ] In-Game

[FAQ] Reward Programs

[User Guide - Mobile] Registration

[User Guide - Desktop] Registration

[User Guide - Mobile] Login

[User Guide - Desktop] Login

[User Guide - Mobile] Referral

[User Guide - Desktop] Referral

[User Guide - Mobile] Deposit

[User Guide - Desktop] Deposit

[User Guide - Mobile] Stake Campaign

[User Guide - Desktop] Stake Campaign

[User Guide - Mobile] Unstake Campaign

[User Guide - Desktop] Unstake Campaign

[User Guide - Mobile] Withdrawal

[User Guide - Desktop] Withdrawal

[User Guide - Mobile] Change Email

[User Guide - Desktop] Change Email

[User Guide - Mobile] Change Password

[User Guide - Desktop] Change Password

[User Guide - Mobile] Change PIN

[User Guide - Desktop] Change PIN

[User Guide - Mobile] Forgot Password

[User Guide - Desktop] Forgot Password

[User Guide - Mobile] Forgot PIN

[User Guide - Mobile] Contact Live Support

[User Guide - Desktop] Contact Live Support

[User Guide - Mobile] Leave a Support Ticket/Message

[User Guide - Desktop] Leave a Support Ticket/Message

English (FAQ and User Guide)

Step 1 After logging in to your account, click your profile picture at the top right corner of the screen, as shown in the red highlighted box.

Step 2 Click the “Support” button, as shown in the red highlighted box.

Step 3 Click the “LiveChat” button, as shown in the red highlighted box.

Step 4 Click the “Chat Now” button, as shown in the red highlighted box.

Step 5 Click the "Forgot PIN" button or type "Forgot PIN" in the chat field as shown in the red highlighted box to begin the Reset PIN procedures with the bot.

Step 6 Type in the verification code sent to your email, as shown in the red highlighted box, to proceed.

Step 7 A new PIN will be sent to your email address, completing the PIN reset procedure. Please remember to change the PIN once you receive the randomly generated PIN.