<p style="text-align: justify;">If you're experiencing issues and would like to contact live support, follow these simple steps to get in touch:</p>
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<h2><strong><span style="text-decoration: underline;">Step 1</span></strong></h2>
<ul>
<li style="text-align: justify;">After logging in to your account, click your profile picture at the top right corner of the screen, as shown in the red highlighted box.</li>
</ul>
<p>&nbsp;</p>
</td>
<td style="height: 499.238px;"><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/d864d56e4c-8c0bc4cd68830b4a32d6.png" style="display: block; margin-left: auto; margin-right: auto;"></td>
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<h2><strong><span style="text-decoration: underline;">Step 2</span></strong></h2>
<ul>
<li style="text-align: justify;">Click the “Support” button, as shown in the red highlighted box.</li>
</ul>
</td>
<td style="height: 500.736px;"><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/67b1876518-5fefdb602a14fd3861bc.png" style="display: block; margin-left: auto; margin-right: auto;"></td>
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<h2><strong><span style="text-decoration: underline;">Step 3</span></strong></h2>
<ul>
<li style="text-align: justify;">Click the “LiveChat” button, as shown in the red highlighted box.</li>
</ul>
</td>
<td><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/2159562e05-d31324c0e540cca94e9b.png" style="display: block; margin-left: auto; margin-right: auto;"></td>
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<h2><strong><span style="text-decoration: underline;">Step 4</span></strong></h2>
<ul>
<li style="text-align: justify;">Click the “Chat Now” button, as shown in the red highlighted box.</li>
</ul>
</td>
<td><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/82a0931b73-7bc761e39e0a7a50611e.png" style="display: block; margin-left: auto; margin-right: auto;"></td>
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<h2><strong><span style="text-decoration: underline;">Step 5</span></strong></h2>
<ul>
<li style="text-align: justify;">Click the "Chat with Support" button or type "Chat with Support" in the chat field, as shown in the red highlighted box, to contact live support.</li>
</ul>
</td>
<td><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/d85a16a3eb-eb3a4889b3f01884b464.png" style="display: block; margin-left: auto; margin-right: auto;"></td>
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<h2><strong><span style="text-decoration: underline;">Step 6</span></strong></h2>
<ul>
<li style="text-align: justify;">You will receive a prompt stating that the chat has been transferred to a live agent. Once that happens, describe your issues or questions of interest in the chat field, as shown in the red highlighted box, and follow the instructions provided by the live agent to resolve the matter.</li>
</ul>
</td>
<td><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/ce3bfe9f-091c-4ed4-8b0f-843e386ba9d4/5f07712ec0-5093171893e690c9d3df.png" style="display: block; margin-left: auto; margin-right: auto;"></td>
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<p>&nbsp;</p>
<p><a href="https://helpdesk.infinexgame.com/english-faq-and-user-guide/" target="_self">* Click here to go back to Table of Contents.</a></p>

If you're experiencing issues and would like to contact live support, follow these simple steps to get in touch:


STEP 1

 * After logging in to your account, click your profile picture at the top right corner of the screen, as shown in the red highlighted box.

 


STEP 2

 * Click the “Support” button, as shown in the red highlighted box.


STEP 3

 * Click the “LiveChat” button, as shown in the red highlighted box.


STEP 4

 * Click the “Chat Now” button, as shown in the red highlighted box.


STEP 5

 * Click the "Chat with Support" button or type "Chat with Support" in the chat field, as shown in the red highlighted box, to contact live support.


STEP 6

 * You will receive a prompt stating that the chat has been transferred to a live agent. Once that happens, describe your issues or questions of interest in the chat field, as shown in the red highlighted box, and follow the instructions provided by the live agent to resolve the matter.

 



[User Guide - Mobile] Contact Live Support

[FAQ] Common Questions

[FAQ] Registration

[FAQ] Account

[FAQ] Deposit

[FAQ] Withdrawal

[FAQ] Dividend/Rewards Payout

[FAQ] In-Game

[FAQ] Reward Programs

[User Guide - Mobile] Registration

[User Guide - Desktop] Registration

[User Guide - Mobile] Login

[User Guide - Desktop] Login

[User Guide - Mobile] Referral

[User Guide - Desktop] Referral

[User Guide - Mobile] Deposit

[User Guide - Desktop] Deposit

[User Guide - Mobile] Stake Campaign

[User Guide - Desktop] Stake Campaign

[User Guide - Mobile] Unstake Campaign

[User Guide - Desktop] Unstake Campaign

[User Guide - Mobile] Withdrawal

[User Guide - Desktop] Withdrawal

[User Guide - Mobile] Change Email

[User Guide - Desktop] Change Email

[User Guide - Mobile] Change Password

[User Guide - Desktop] Change Password

[User Guide - Mobile] Change PIN

[User Guide - Desktop] Change PIN

[User Guide - Mobile] Forgot Password

[User Guide - Desktop] Forgot Password

[User Guide - Mobile] Forgot PIN

[User Guide - Desktop] Forgot PIN

[User Guide - Desktop] Contact Live Support

[User Guide - Mobile] Leave a Support Ticket/Message

[User Guide - Desktop] Leave a Support Ticket/Message

English (FAQ and User Guide)

Step 1 After logging in to your account, click your profile picture at the top right corner of the screen, as shown in the red highlighted box.
Step 2 Click the “Support” button, as shown in the red highlighted box.
Step 3 Click the “LiveChat” button, as shown in the red highlighted box.
Step 4 Click the “Chat Now” button, as shown in the red highlighted box.
Step 5 Click the "Chat with Support" button or type "Chat with Support" in the chat field, as shown in the red highlighted box, to contact live support.
Step 6 You will receive a prompt stating that the chat has been transferred to a live agent. Once that happens, describe your issues or questions of interest in the chat field, as shown in the red highlighted box, and follow the instructions provided by the live agent to resolve the matter.